Shipping and Delivery Policy

Point of Care Biosystem Private Limited is dedicated to delivering products promptly and securely to all customers across India. This policy provides details on shipping charges, delivery timelines, and guidelines for temperature-sensitive shipments, especially during the summer season.

1. Shipping Charges

Standard Shipping (0-7 Days): ₹150 per order for regular items.

Cold Chain Shipping (Summer Season): ₹300 per order for temperature-sensitive products that require cold chain handling.

2. Delivery Timelines

Delivery Timeframe: All orders will be delivered within 0-7 days from the date of dispatch.

Priority Handling for Cold Chain Items (Summer): Orders requiring cold chain management are prioritized to maintain quality, especially in warmer months.

3. Order Tracking

Customers receive an order tracking number once their order is dispatched, enabling real-time tracking.

For any unexpected delays, our customer support team will provide updates and assistance.

4. Special Handling and Storage Instructions

Cold chain shipments are carefully packed to keep them within required temperature ranges.

Customer Responsibility: Upon receipt, please store products as directed, particularly items that require cooling, to ensure product integrity.

5. Delivery Areas

We offer delivery across India, covering urban, semi-urban, and rural locations. While the goal is to meet the 0-7 day timeline, remote areas may occasionally require additional transit time.

6. Shipping Issues and Returns

For any issues with delivery, including delays or damaged items, please contact our customer support team for a prompt resolution.

7. Contact Information

For assistance with shipping and delivery inquiries, reach out to our customer support at support@pocb.in or call +91 9650333475.

Our shipping policy is crafted to ensure that every order arrives on time and in excellent condition, aligning with the needs of our customers across India.