Returns & Refunds policies

Point of Care Biosystem Private Limited. We are committed to providing high-quality point of care products to the healthcare industry. To ensure a smooth and transparent shopping experience, please review our return and replacement policy outlined below.

1. General Policy

• No Returns Accepted:
  We do not accept returns for any products purchased through our online store.

• No Refunds:
  We do not offer refunds for any products. All sales are final.

2. Replacement Policy

Faulty Devices:
If you receive a faulty device, we will gladly replace it. Please follow the steps below to request a replacement:

1. Notification:
   Notify us within 5 days of receiving the faulty device. You can contact our customer service team at +91 9650333475/support@pocb.in

2. Provide Details:
   Provide us with the following information:

• Order number

• Device Serial Number and Model Name/No

• Description of the fault

• Photos or videos showing the issue

3. Return of Faulty Device:
   Once your request is approved, we will provide instructions for returning the faulty device. The device must be returned in its original packaging, including all accessories and documentation.

4. Replacement Processing:
   Upon receiving and inspecting the faulty device, we will process the replacement and ship the new device to you at no additional cost. Please allow 2-7 days for processing and shipping.

3. Non-Eligible Situations

Change of Mind:
Replacements are not available for products that are not faulty or for cases where the customer changes their mind after purchase.

Improper Use:
Replacements are not available for devices damaged due to improper use, negligence, or unauthorized modifications.

4. Contact Us

If you have any questions or need assistance with our return and replacement policy, please contact us at:

Email: sales@pocb.co.in
Phone: +91 9650333475
Address: TF - 08, Third Floor, SS Omnia, Sector 86, Gurgaon 122004